Terms of Service

These terms apply to newlightpalace.shop and to every order placed with New Light Palace.

1. Who we are

New Light Palace is an online retailer selling outdoor and decorative lighting. We are an online-only retailer and do not operate a customer-facing showroom. Business & order fulfilment address: Chanakya Plaza, 44, New CG Rd, opp. Swagat Bunglows 1, Shrinath Bungalows-I, Nigam Nagar, Ahmedabad, Gujarat, 382424, India.

2. Product information

Product pages describe the power rating, the fitting, the colour temperature and the run length from the information available to us. Light output on a screen never matches a room, and colour temperature reads warmer or cooler depending on the wall.

3. Orders

Placing an order is an offer to buy. We may decline an order that is out of stock, obviously mispriced, or bound for a PIN code our couriers do not serve, and we refund it in full.

4. Prices, payment and tax

Prices are in Indian Rupees and may change without affecting orders already confirmed. Payment is by UPI or Cash on Delivery. Applicable delivery charges are shown before checkout is completed. We are a small online retailer currently below the applicable GST registration threshold, so the business is not registered for GST, GST is not charged separately, no tax is added at checkout, and we cannot issue a GST tax invoice bearing a GSTIN.

5. Delivery, returns and cancellation

Governed by the Shipping, Return & Refund and Cancellation policies, which form part of these terms. Delivery windows are estimates.

6. Safe use

Hardwired fixtures must be installed by a qualified electrician on a switched-off circuit. Do not exceed the stated wattage on any fitting, and do not use a non-dimmable bulb on a dimmer.

7. Using this site

Please do not copy our photographs or page text for another store, interfere with the site, or place fraudulent orders.

8. Liability

Nothing in these terms limits any consumer rights that cannot lawfully be excluded under applicable Indian law. Where permitted by law, our liability for a product-related claim is limited to the amount paid for the affected product. We provide no additional warranty through our store.

9. Governing law

These terms are governed by the laws of India. Subject to mandatory consumer rights and applicable jurisdiction rules, courts in Ahmedabad, Gujarat will have jurisdiction.

10. Contact

[email protected] · +91 9979735870 · Customer service: 9:30 AM – 9:00 PM IST, daily